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Privacy Policy

USER PRIVACY STATEMENT

Effective Date: March 25th 2018

PLACE Property Group Ltd (referred to herein as “PLACE” or “we”) collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. The Services provided by PLACE, and this Privacy Statement (“Statement") applies to information collected and used by PLACE.

SCOPE AND APPLICATION

This Statement applies to persons (known as “Users”). anywhere in the world who use our Services. This Statement does not apply to information we collect from 3rd party suppliers (collectively “Providers”) for the purposes of improving the Users’ experience. If you interact with the Services as both a User and a Provider, the respective privacy statements apply to your different interactions.

COLLECTION OF INFORMATION

INFORMATION YOU PROVIDE TO US

We collect information you provide directly to us, such as when you create or modify your account, request or utilise services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for services), notes, and other information you choose to provide.

INFORMATION WE COLLECT THROUGH YOUR USE OF OUR SERVICES

When you use our Services, we collect information about you in the following general categories:

  • Location Information: When you use the Services for Property, we collect precise location, property and issue data. If you permit PLACE to access location services through the permission system used by your mobile or desktop operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
  • Contacts & Property Information: If you upload or provide access to PLACE systems for your tenant, landlord, tradespeople and property details we will store these details in order to facilitate your User experience and interaction with our systems.
  • Usage and Preference Information: We collect information about how you and your tenants and tradespeople interact with our Services. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
  • Device Information: We may collect information about your desktop and mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
  • Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, features or pages viewed and other system activity, type of browser whilst interacting with our Services.

INFORMATION WE COLLECT FROM OTHER SOURCES

We receive information from Users and other 3rd party sources (the Providers) and combine that with information we collect through our Services for the purposes of enhancing your User experience. For example:

  • If you are a property management software system we may, on permission from the agency owners, utilise property related data and associated contact information for the purposes of ensuring the User is able to rapidly, efficiently and accurately prosecute property maintenance related issues.
  • If you are a Tradesperson you may provide us with detailed information regarding a property issue in order to improve the information available to the Agent, aiding their decision-making ability.
  • If you are a Tradesperson a Tenant may provide us with a rating after you have completed a Job.
  • If you also interact with our Services in another capacity, for instance as a Provider or user of other Services we provide, we may combine or associate that information with information we have collected from you in your capacity as a User to improve our Services to you.
USE OF INFORMATION

We may use the information we collect about you to:

  • Provide, maintain, and improve our Services, including, for example, to improve our Services, develop new features, provide client support to Users, develop safety features, authenticate Users, send product updates and administrative messages.
  • Perform internal operations, including, for example, to prevent abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends.
  • Send or facilitate communications (i) between you and a Provider, such as visit times, or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as ratings, issue details and property details.
  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of PLACE and other companies, where permissible and according to local applicable laws.
  • Personalize and improve the Services, including to provide or recommend features, content, jobs or Tradespeople.
SHARING OF INFORMATION

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

THROUGH OUR SERVICES

We may share your information:

  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public
  • Tenants

  • With Tradespeople to enable them to provide the Services you request. For example, we share your first name, photo (if you provide one) property details, issue details and mobile number.
  • With employee Users of your agency to enable them to provide the Services you request. For example, we share your first name, photo (if you provide one) property details, issue details, email address and mobile number.
  • Tradespeople

  • With Tenants to enable them to receive the Services you provide. For example, we share your first name, photo (if you provide one) and mobile number.
  • With employee Users of the agency to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), User ratings, quote details, limited company details, email address and mobile number.
  • Agents

  • With Tenants we share your first name and photo (if you provide one).
  • With Tradespeople we share your first name and photo (if you provide one).

OTHER IMPORTANT SHARING

We may share your information:

  • With other PLACE affiliated Services or conduct data processing on our behalf, or for data centralization and / or logistics purposes
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process which we are obliged to comply with.
  • With law enforcement officials, government authorities, or other 3rd parties if we believe your actions are inconsistent with our Terms of Use, or policies, or to protect the rights, property, or safety of PLACE or others.
  • If we otherwise notify you and you consent to the sharing
  • In an aggregated and/or anonymized form which cannot reasonably be used to identify you, such as macro level data analysis and insights.
U.S.-EU AND U.S.-SWISS SAFE HARBOR

PLACE complies with the U.S.-EU and the U.S.-Swiss Safe Harbor frameworks as set forth by the U.S. Department of Commerce in connection with its processing of personal data about data subjects in European Union member countries and Switzerland. With respect to this data, PLACE has certified that it adheres to the relevant Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about these Safe Harbor programs, and to view our certification, please email support@place-fixit.com.

YOUR CHOICES

ACCOUNT INFORMATION

You may correct your account information at any time by logging into your account. If you wish to cancel your account, please email us at support@place-fixit.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law.

ACCESS RIGHTS

PLACE will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

LOCATION INFORMATION

When you use the Services for Property, we collect precise location, property and issue data. If you permit PLACE to access location services through the permission system used by your mobile or desktop operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.

CONTACT INFORMATION

  • Contacts & Property Information: If you upload or provide access to PLACE systems for your tenant, landlord, tradespeople and property details we will store these details in order to facilitate your User experience and interaction with our systems.

PROMOTIONAL COMMUNICATIONS

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

YOUR PRIVACY RIGHTS

PLACE does not share your personally identifiable information with 3rd parties for the 3rd parties’ direct marketing purposes.

COOKIES

Please refer to our Cookie Statement for more information about your choices around cookies and related technologies.

CHANGES TO THE STATEMENT

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

CONTACT US

If you have any questions about this Privacy Statement, please contact us at support@place-fixit.com or write us at PLACE Property Group Ltd - Legal, 8-10 Millgate, Thirsk, North Yorkshire, England, YO7 1AA.